MSLD632 - Module 6 - Listening - Madeline Campbell


Levine states that, “productivity and satisfaction, in business and personal relationships come from our ability to collaborate with others” (2009, p. 5) When you care for someone, you want to listen and hear them, hear how they are, their struggles, complaints, difficulties, etc. It is simple to be self-focused and have one million things running through your mind as your listen to others, but then you are not truly giving them your undivided attention. More than anything else it is important to be mindful of how you treat other individuals. Levine created a seven-step resolution model for the “Cycle of Resolution.” Step number three is, “listening for a preliminary vision of resolution” (p. 41, 2009). However, Levine states that listening begins in step two with listening to all side and stories offered in the conflict. Levine says that our idea and take on the situation will likely change as we learn and listen to the information presented from others.

I truly try to be as active in conversation as possible. However when it comes to listening I probably struggle most with a few colleagues in my department. A few months ago, I read a book about time, social media, phone and simply just technology and the shortness of life with others. This greatly convicted me and provided insight to how/if I am truly listening. It provided a new outlook on wanting to listen to others, slowdown my thought process and give my undivided attention to those around me. The most recent conversation I have had where I wanted to provide all my attention was this past weekend talking with one of my older sisters. Due to the last three months being very busy at work, I have not seen her much and when I have my attention has been divided. I did not have my phone with me where we were talking and I had no upcoming work obligations this week that caused stress. Therefore, it was an excellent opportunity to simply sit in the Fall sun and catch up on her life. “Active listening is when you make a conscious effort to hear and understand people so that you get the complete message” (MindToolsVideos, 2015). This conversation with my sister was different because I was able to actively ignore phone notifications, emails, and other conversations. My thoughts were put “on hold” and I was not thinking of my response or my “to do” list while listening to my sister, I was just hearing her for what she had to say. There were no previously generated opinions on my end and I was able to lean from what she was saying. Levine reveals that, “Listening carefully and asking thoughtful questions can prevent useless conflict. You must listen with more than your ears. You must listen with your eyes and your heart. Always remember that you have one mouth, but two ears” (2009, p. 110).


References

Improve Your Listening Skills with Active Listening (2015). Retrieved November 18, 2019, from https://www.youtube.com/watch?v=t2z9mdX1j4A&feature=youtu.be.

Levine, S. (2009). Getting to resolution: turning conflict into collaboration. San Francisco: Berrett-Koehler Publishers.

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